Vehicle that was given needed an oil change, I had to lay out of pocket for it and during my vacation time
First of all, you can make sure your vehicles are serviced correctly. Because the van that we had needed a front end Alignment. Driven was a little hard to keep inside the lane will driving. We were swerving in between the lines Budget you need to make sure all of your vehicle all serviced before you rent them out because someone my have a accident because of your neglect of service to your vehicle. But Thanks be to God we made it home safe.
I feel robe by KAYAK, me emails from Kayak, and CONFIRMATION of my rental was a CHEVY TAHOE.... when I arrive to pick my Tahoe BUDGET said that this WAS NOT THE RESERVATION o THE CLASS of CAR that my KAYAK reservation said. I did show them your email, THEY DIDNT care!! I am asking for a FULL REFUND, and also would like to hear from a SUPERVISOR since I took your marketing email that SPECIFICLLY said that I will get a CHEVY TAHOE and BUDGET o KAYAY DINDT comply with what the ask for.... I this is of great matter to me, since I am a 6F 4" heavy man, so a TAHOE does get me interested, when yo send a publicity!! I expect to hear from a Superior, and have a REFUND, the rented me a Ford Explorer, wich had to change since it look old, and was dirty, rented a KIA Telluride wich it is not close the same thing as a Chevy Tahoe. Car rental with Budget May 14, 12:00 PM Pick up time May 14, 12:00 PM Pick up location Budget Car Rental, 3900 Northwest 25th Street Ste 403, Miami, FL 33142, USA Confirmation number 23316298US5 You’ve secured your car for Miami. May 14 - May 20 Let’s cruise, your trip is good to go. We saved your rental car info to our Trips tab to help you stay organized while you plan. Here are the details - you’re one step closer to your destination. Check out Trips Miami Car icon Rental Your car rental details Confirmation number: 23316298US5 Pick-up location Budget 3900 Nw 25th Street, Suite 403 Miami, FL 33142 Vehicle type: Full-size SUV Chevrolet Tahoe Vehicle type: Full-size SUV Pick up Wednesday, May 14, 2025 12:00 pm Drop off Tuesday, May 20, 2025 12:00 pm I will gladly email you all of my email INDICATING that my Chavy Tahoe is ready!!! and BOOKED...!!!
The gal at the counter in Miami was very nice and helpful. Unfortunately I don't remember her name. Only that she was from Jamaica.
Pickup counter was understaffed and slow for the volume of customers needing assistance. A few parties in front of me needed attention from multiple employees to resolve their issues, further slowing down the process for everyone. No efficiency or priority for customers who had pre-checked in - everyone had to wait the same.
Budget stuck it to everyone with the snow storm, initially tried to over charge us, dropped it off and no one was there to drop of the keys or tell us where to park it.
